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Sedgemoor Lifeline

Sedgemoor Lifeline is a service that offers 24 hour assistance to people living in the community.

In June 2001, Sedgemoor Care Centre became the first in the country to achieve full compliance with the Telecare Services Association (TSA) code of practice. This means that our Care Centre is a Centre of Excellence.

Sedgemoor Lifeline (previously Piper Lifeline) has been established for over 20 years and you will always receive a friendly voice at the end of the line. As part of our quality monitoring process, we record all calls received at the Care Centre to ensure that our customers always receive the highest level of service. We appreciate that modern technology and new equipment can be daunting. We hope that you will feel more confident with your alarm by regularly testing the equipment and building up your confidence in Sedgemoor Lifeline.Lifeline user

Who is eligible?

Priority is given to customers who are being discharged from hospital or are a victim of domestic violence. It is also available to older people, vulnerable people, those with a disability, people living alone and away from friends and family, as well as people living where crime is a problem. 

How it works

A Lifeline is a device with an emergency call button will be provided along with a pendant. The Lifeline unit is connected to our Care Centre through your BT telephone line. We can offer a Lifeline unit that works with your own telephone. In order to have a Lifeline installed, you need a telephone line with a modern socket and a 13 amp socket near the telephone point, but not on an extension lead. These sockets need to be on the same wall, not crossing a doorway. 

Once this is connected we give you a pendant to wear, so you can press the red button when you need help in an emergency. We will ask for information for our records such as details of yourself and your key holders. To activate the alarm, you can press either the pendant or the button on the Lifeline unit and this can be used in any room in your house or garden. When your call is received, the Care Centre staff will act swiftly to contact the emergency services, doctor, friends or family for assistance.

A Lifeline Officer will demonstrate how the equipment works and will advise you of any further products that may be suitable for your needs. These will include:

  • Smoke, Fall, Flood, Extreme Temperature Sensors
  • Bogus Caller, Property Exit Sensors
  • Bed and Chair Occupancy Sensors

What it costs

The charges are invoiced quarterly, except the standard call out charge and there are many ways you can pay:

  • Direct Debit
  • By using a credit or debit card in person, or over the telephone to Sedgemoor Direct.
  • By invoice, which will be sent to you and can then be paid by cheque, cash or card at your nearest Council Office.
  • There is no charge for this service, but if there is clear misuse, there will be a charge of £50.
  • There is an installation fee of £42.50. If you are in receipt of Benefits you will not need to pay the installation fee.
Lifeline Charges from 1st April 2015
Description
Charge per week
Charge per quarter
Charge per year
Lifeline
£4.54 + VAT if applicable
£59.02 + VAT if applicable
£236.08 + VAT if applicable
2nd Pendant50 pence + VAT if applicable £6.50 + VAT if applicable£26.00 + VAT if applicable
Bogus Caller         30 pence + VAT if applicable£3.90 + VAT if applicable£15.60 + VAT if applicable
CO Detector50 pence + VAT if applicable£6.50 + VAT if applicable£26.00 + VAT if applicable
DDA Pager Solution£1.40 + VAT if applicable£18.20 + VAT if applicable£72.80 + VAT if applicable
Enuresis Sensor80 pence + VAT if applicable£10.40 + VAT if applicable£41.60 +VAT if applicable
Epilepsy Sensor£1.80 + VAT if applicable£23.40 + VAT if applicable£93.60 + VAT if applicable
Fall Detector50 pence + VAT if applicable£6.50 + VAT if applicable£26.00 + VAT if applicable
Flood Detector40 pence + VAT if applicable£5.20 + VAT if applicable£20.80 + VAT if applicable
Heat Detector40 pence + VAT if applicable£5.20 + VAT if applicable£20.80 + VAT if applicable
Pill Dispenser£1.00 + VAT if applicable£13.00 + VAT if applicable£52.00 + VAT if applicable
Smoke Detector30 pence + VAT if applicable£3.90 + VAT if applicable£15.60 + VAT if applicable
Temperature Extreme Sensor40 pence + VAT if applicable£5.20 + VAT if applicable£20.80 + VAT if applicable
Universal Sensor (Door/Property Exit)40 pence + VAT if applicable£5.20 + VAT if applicable£20.80 + VAT if applicable
Chair Occupancy Sensor£1.10 + VAT if applicable£14.30 + VAT if applicable£57.20 + VAT if applicable
Bed Occupancy Sensor80 pence + VAT if applicable£10.40 + VAT if applicable£41.60 + VAT if applicable

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